Air India Rollouts Free WiFi on flights

Tata Group-owned only Indian Full Service Carrier (FSC), Air India (AI) launches in-flight Wi-Fi connectivity across its Airbus A350, Boeing 787-9, and select Airbus A321neo aircraft, marking a significant advancement in domestic and international air travel connectivity. The airline becomes the first carrier to provide Wi-Fi services on domestic routes within India.

The service enables passengers to browse the internet, access social media, conduct business activities, and communicate with contacts while airborne. Chief Customer Experience Officer Rajesh Dogra emphasizes how this advancement aligns with modern travel demands, serving both leisure and business travelers’ connectivity needs.

The Wi-Fi service operates above 10,000 feet and supports multiple device connections simultaneously across iOS and Android platforms. Air India initiated this service through a pilot program on international routes, including flights to New York, London, Paris, and Singapore, offering complimentary access during the introductory period.

Passengers can access the service by connecting to the ‘Air India Wi-Fi’ network and entering their PNR and last name through the airline’s portal.

The connectivity experience depends on various technical factors including satellite connectivity, bandwidth usage, flight routes, and governmental regulations. The airline plans to expand this service across its entire fleet progressively.